Delivery & Returns
Thank you for shopping with us at www.twelvekeys.com
We will always do our best to ensure you receive your order promptly:
Mainland UK: 2-3 business days from date of shipping
Non mainland UK: 2-4 business days from date of shipping
International: We currently do not offer delivery outside of the UK
If you have any questions please contact us through firstname.lastname@example.org
If you are not entirely satisfied with your purchase, please contact us through email@example.com
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 30 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Send the product with its original packing and the receipt or proof of purchase, to:
FAO: Online Returns, Sartorial Spirits Limited, The Lilacs, Meadow Farm Lane, Horsham St Faith, NR10 3BY
Returns Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Sartorial Spirits Limited.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org