Delivery & Returns

  1. Home
  2. Delivery & Returns

Thank you for shopping with us at www.twelvekeys.com

Delivery

We will always do our best to ensure you receive your order promptly:

Mainland UK: 2-3 business days from date of shipping

Non mainland UK: 2-4 business days from date of shipping

International: We currently do not offer delivery outside of the UK

If you have any questions please contact us through info@twelvekeys.com

Customer Satisfaction

If you are not entirely satisfied with your purchase, please contact us through info@twelvekeys.com

Returns Policy

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 30 days

The product is in its original packaging

The product isn’t used or damaged

You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Send the product with its original packing and the receipt or proof of purchase, to:

FAO: Online Returns, Sartorial Spirits Limited, The Lilacs, Meadow Farm Lane, Horsham St Faith, NR10 3BY

Returns Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Sartorial Spirits Limited.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@twelvekeys.com

Menu